The popular social network Instagram is mainly used via mobile devices. While the utility is running, users may notice bugs and errors that slow things down or prevent essential functions from being used properly. When considering why the Instagram application has stopped, consider possible reasons. In this text, we will help you determine the possible causes of the “Unfortunately Instagram has stopped” error and fix the problem.
When this happens, it is possible that it will stop for everyone or just you. How do you know if Instagram is no longer working on your phone or offline?
Why did Instagram stop working?
You may have received the “Sorry, Instagram has stopped” error on occasion with no fix. Although it is not such a new social network (the application was created in 2010), sometimes some errors result in no one accessing it for minutes or even hours. This usually happens with some automatic updates made by Instagram itself.
To find out if the bug is general, ask your friends or family if they can’t enter or update the app feed. In situations like this, there isn’t much to do but wait for the Instagram team to fix the bug. However, if it works normally for other people, the problem is likely with your device settings. But that is possible to solve!
But first, check if your mobile phone is connected to a Wi-Fi network or if there is still a franchise available for your mobile phone. If you have a prepaid plan, your credits may have expired. If the problem occurs on the Internet and occurs frequently, it is worth swapping your cell phone tariff for better quality or more appearances.
Instagram stopped just for me
Did you get the “Sorry, Instagram has stopped” error without correction, and suspected it was only showing for you? If you’re already signed in to your account, but you see Instagram crashing or seeing an “Instagram has stopped” message, read the tips that can help you solve the problem. They apply to all types of operating systems.
Turn your device off and on again
This is the most obvious tip, but also the simplest one, and it can work! This is generally done by holding down the power button for a few seconds until the screen goes blank. Wait for the system to reboot and try to sign in to the app again.
Clear your Instagram cache
The cache is the data that will speed up Instagram’s startup on your device when you open it. While this is a feature, it is common for some applications to fail after a period of time precisely because of the cache. It’s like the app is too heavy and your phone doesn’t support it.
If your phone is Android, in order to erase your Instagram data, you need to:
- Enter settings
- Then go to Applications and find Instagram
- Click on Storage
- Tap Clear Cache, then tap Clear Data
Remember: once you’ve cleared all of the data for an application, you’ll need to re-enter your username and password in order to re-enter them.
Uninstall and reinstall the application
On iOS, it is not possible to delete Instagram data without completely deleting the application. However, you won’t have to reinstall the app until later. Therefore:
- Go to Settings
- iPhone storage
- Find Instagram and choose;
- Click Delete App.
You can also try uninstalling the app on the same screen. However, it’s better to rule out the possibility that it still doesn’t work properly by clearing the data. Do not forget that once the data is deleted, you will have to enter your username and password again to access Instagram. For those who have an Android device and want to uninstall Instagram to solve the problem:
- Open the Play Store.
- Go to the menu on the left and click on My apps and games.
- Find Instagram and choose Uninstall.
- When the process is complete, reinstall the application.
- Update the Instagram app
It is common for older versions to stop working after an application developer releases an update. Because updates usually arrive to correct errors in the app itself. Hence, it needs to be verified that the version of Instagram that you are trying to sign up or use that you cannot get is the most current. To identify this information, enter the App Store (iPhone) or Play Store (Android), type Instagram in the search box, and see if it says Open or Update. If you need to update Instagram, it might work again after that! However, it is best to do the updates automatically. This way you can avoid such problems not only on Instagram but also any other app that has stopped working because it is out of date.
Step by step to update the app on the iPhone
- Go to Settings
- Find the iTunes and App Store;
- Then enable the Updates option.
- Turn off cellular data use (to prevent your franchise from ending).
That way, apps will automatically update as soon as they’re available and you’ll be connected to a Wi-Fi network.
Step by step to update the application on Android
- Enter the Play Store
- Access Settings from the menu on the left.
- Select Update apps automatically, but only when you’re connected to a Wi-Fi network, to avoid deleting your mobile data.
Bonus tip for Android devices
Anyone who has a device with an Android operating system can count on one more tip to solve the problem when Instagram stops. This is because Android has a component called Android System WebView that allows applications like Instagram to display content from the internet. In order to make the app functional again, you have to uninstall the update for this component:
- Go to Settings, then Apps (or Applications).
- Find the Android System WebView, activate the Uninstall updates check box and confirm.
- Restart your phone and see the result.
Here’s how to contact Instagram when nothing works
If none of these tips solved your problem, then you need to reach out to the Instagram team. If you’ve been able to sign into your account, but the problem occurs frequently, you can:
- Open your profile, click the three dashes in the top left corner, then click Settings.
- Scroll down the screen until you see Report a problem.
- Click Something is not working and explain in a few words what is happening.
Then you have to wait for the Instagram team to act on your problem or solve it. There is no set time for the support response, but communication will always be via the registered email address on your account. As the app does not have a publicly available support service, you can alternatively try to find the solution under Settings> Help. There you will see different types of situations. If necessary, follow the guidelines.
Instagram has stopped error has no connection to your profile. Your application or device is causing this problem.
You should always keep your device’s cache free while using the Instagram app. There should be no other applications in the background. Checking the updates from Instagram will ensure that this error does not appear.
This works like closing the apps that are running in the background of your phone. However, this problem still persists in the outdated Instagram application.
In the case of IOS, it is not possible to delete Instagram data without completely deleting the application.
There is no set time for the support response, but communication will always be via the registered email address on your account.
Conclusion on Unfortunately Instagram stopped the error
The “Unfortunately Instagram has stopped” error is easy to fix and will not affect the operation of your Android or iOS device. Just follow the steps in this post and say goodbye to this annoying problem. However, if you are using Instagram, don’t be fooled by the scams on this social network. Let’s say you’ve exceeded this error. What now? What if you encounter another problem? Fortunately, we offer a variety of solutions to different problems. Here’s how to fix Instagram login error.